Privacy Policy

Mōzāik Candle Co. (“we,” “us,” or “our”) respects the privacy of our customers and visitors to our website. This Privacy Policy explains the types of personal information we collect when you visit our website, place orders, subscribe to our communications, or otherwise interact with us, how we use that information, and under what circumstances we may share it. By using our website, you consent to the collection and use of your information as described in this policy. We reserve the right to update this policy at any time, and any material changes will be posted on this page to keep you informed about how your information is used.

What Information Does Mōzāik Candle Co. Collect?

We collect personal information that you provide to us directly, such as your name, gender, billing and shipping addresses, email address, phone number, transaction details including product selections, prices, discounts, and dates, as well as account login credentials if you create an account. Payment information is processed securely through third-party payment gateways; we do not store credit card numbers or expiration dates on our servers. Additionally, any other information you submit through contact forms, surveys, or customer service interactions is collected as part of your personal information.

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information may include your IP address, browser and device type, operating system, pages visited, browsing behavior, time spent on pages, referring URLs, and clickstream data. Cookies are small text files stored on your device that help us remember your preferences and track website usage to improve your browsing experience. Web beacons, also known as clear GIFs or pixel tags, allow us to measure unique visitors and track how many users open our email newsletters or interact with specific web pages.

How Does Mōzāik Candle Co. Use Your Information?

We use the personal information and automatic data we collect to process and fulfill your orders, communicate order and shipping updates, respond to your customer service inquiries, personalize and improve your shopping experience, and send marketing communications when you have opted in to receive them. Additionally, this information helps us analyze website performance, optimize our services, and protect against fraud or unauthorized transactions. We may also use your information to comply with legal obligations or respond to lawful requests from authorities.

How Does Mōzāik Candle Co. Protect Your Information?

Mōzāik Candle Co. employs industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your information during transmission. Although we take reasonable precautions to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage you to protect your account information and notify us immediately if you suspect any unauthorized use.

Does Mōzāik Candle Co. Share Your Information?

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, email and marketing platforms, website hosting providers, and fraud prevention services. These third parties are contractually obligated to maintain the confidentiality of your information and use it solely to provide the services requested by Mōzāik Candle Co. In certain circumstances, we may disclose personal information to comply with legal obligations, protect our rights, or respond to lawful government requests.

Cookies and Tracking

Our website uses cookies and third-party analytics tools, including Google Analytics, to better understand user behavior and improve site functionality. You can control or disable cookies through your browser settings, but please note that disabling cookies may limit certain features of our website.

Your Rights and Choices

You have rights under applicable laws regarding your personal information, which may include the right to access, correct, delete, restrict processing, or object to the use of your data, as well as the right to withdraw consent for marketing communications. To exercise these rights or if you have questions about your personal data, please contact us at support@mozaikcandlecompany.com. We will respond in accordance with applicable legal requirements.

Children’s Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.

International Data Transfers

If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where we or our service providers operate. By using our website, you consent to such transfers.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, tax, or reporting requirements.

Third-Party Links

Our website may contain links to third-party websites that are not controlled by Mōzāik Candle Co. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for any changes. Continued use of our website following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@mozaikcandlecompany.com.